Contact Centres, also known as ‘call centres’, are the backbone of the customer service arm of many industries. They provide a personable way for people to get in contact with many businesses and organisations. Contact Centre Apprenticeships cover a number of different areas including account management, sales and information retrieval. Job vacancies are available in a wide variety of industry sectors including public service providers (e.g. local councils or NHS). Regardless of the industry in which you choose to work in, the skill set you will gain through a Contact Centre Apprenticeship is largely the same and many of the […]
Monthly Archives: June 2014
Focus On… Retail Apprenticeships
There are many different types of Apprenticeships you can apply for, including a full range of Retail Apprenticeships. Retail covers a host of businesses ranging from independent shops to large chains and organisations, and Retail Apprenticeship provide an opportunity to develop retail skills that will enable you to perform your role with your employer but that are also transferable across a range of retail sectors. The job roles available to you on a Retail Apprenticeship will also vary depending on the sector that your employer works in. Examples of just some of the roles available are Sales Assistant, Beauty Consultant, […]
Focus On… Customer Service Apprenticeships
Customer Service Apprenticeships provide you with all of the key skills to provide excellent customer service. Customer service plays a very important part throughout a variety of job roles and industry sectors. Most Customer Service Apprenticeships are completed within the industries of retail, sport and recreation, telecommunications, financial services and hospitality. The types of job roles and vacancies most commonly associated with Customer Service Apprenticeships are ‘Customer Service Assistant’, ‘Customer Service Agent’ and ‘Customer Service Representative’, although these can vary depending on the company and sector – have a look at the latest vacancies on the ATG Apprenticeships website to […]
Focus On… Preparing for your interview
When the time comes along and you have been asked to attend an interview, it is completely normal to feel nervous. A lot of people get effected by nerves and when it comes down to the interview itself, preparing and practising can help you gain that extra confidence and give you a better chance of getting the job you applied for. Every interview is different in its own way but there are some things that should be taken into consideration for all interviews – here we will go through the things that are worth noting when preparing for your big […]
Focus On… Warehousing Apprenticeships
Warehousing Apprentices are a crucial part of logistics operations and usually form part of a Warehousing and Logistics team. During a Warehousing Apprenticeship, you deal with the various elements involved in the movement and storage of goods within a warehouse environment. It’s important that Warehousing Apprentices have a good fitness level as they often have to lift and move around goods within the warehouse – as part of a Warehousing Apprenticeship, you will be taught how to lift items correctly and safely. Not all lifting and moving is done by hand though, and Warehousing Apprentices will often be trained in […]
