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Work with the front desk team to ensure the smooth running of Reception services
Maintain a presence at the Reception desk during core hours
Set daily tasks for caretakers with regards to conferencing and meetings
Meet and greet all
directing them appropriately and
dealing with requirements
promptly and professionally
Answer incoming calls, diverting to the appropriate department or
Oversee arrangements for secure storage
of collection and delivery
Ensure incoming post is distributed accurately and outgoing mail is ready for collection
Organise travel arrangements for staff and visitors when required
Carry out general
Assist in administration and execution of Clare Charity Centre projects, events and Functions where required
Carry out internet searches, information gathering an interpretation as necessary
Update relevant databases and systems
Update and maintain stock levels of all relevant reception paperwork, forms and sheets
Tenant operational issues.
Update maintenance log with reported problems
Replenish facilities consumables if required
Ensure responses are made to First Aid calls, report promptly to the Front of House and Events Manager
Ensure all building noticeboards are properly maintained and managed including all Health & Safety notices as and where required
Work with the Front of House team to coordinate the Meeting an Conference Business.
Ensure that bookings taken and recorded accurately and promptly in the SalesForce system
Follow up any provisional bookings or outstanding details
of reports for refreshments and room lay outs to be sent to the
Ensure all meeting and conferencing areas are
presentable, sufficiently restocked and maintained
Support conferencing customers with any day to day queries or AV issues
Prepare meeting rooms daily for conferencing
Ensure all Customer room signage up to date, adding any new customers.
Functional Skills; Maths, English & ICT
Personal Learning and Thinking Skills (PLTS)
Job role: Receptionist Administrator (Apprentice)
Places available: 1
Duration: 12 Months
The Clare Foundation
Clare Charity Centre,
A* to D GCSE’s (or predicted) in Maths, & English
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